GENERAL FAQs

  • Pilates is a low-impact exercise method that focuses on strengthening the core muscles, improving flexibility, and enhancing overall body awareness. It involves controlled movements and emphasizes proper alignment and breathing techniques.

  • Pilates is a welcoming exercise method and we have thoughtfully designed different class options to cater to various levels. Please consult your specific studio as the experience policies may vary. We recommend that all clients, regardless of experience, participate in 3 private sessions. These sessions ensure that you are introduced to the fundamental principles and correct form of Pilates, setting a strong foundation for your practice. Our instructors are skilled in providing modifications and variations to accommodate everyone's needs. Please read the class descriptions carefully before enrolling in a class and consider scheduling your private sessions for an optimal Pilates experience.

  • We recommend wearing comfortable workout attire that allows you to move freely. Opt for clothing that provides enough support and allows the instructor to observe your form. It's best to avoid loose or baggy clothing to ensure proper alignment and movement.

    Grip socks are required in all classes.

  • You don't need to bring any equipment as we provide all the necessary props and apparatus for the classes. This includes mats, Pilates rings, resistance bands, stability balls, and more. However, if you prefer to bring your own, you're welcome to do so. The studio is not responsible for any equipment left behind.

  • Our Pilates classes last for 50 minutes. However, we may offer specialized classes, workshops, or private sessions that vary in duration. Please inquire at your specific studio to learn more.

  • Pilates can be a great option for rehabilitation and injury prevention; however, it's important to consult with your healthcare provider before starting any exercise program, especially if you have a pre-existing medical condition or are recovering from an injury. Our instructors are trained to provide modifications and adapt exercises to accommodate individual needs, but professional guidance is crucial for your safety.

  • The frequency of your Pilates practice depends on your personal goals, schedule, and overall fitness level. For most individuals, attending 2-3 classes per week can yield significant benefits. Consistency is key to seeing progress and experiencing the full benefits of Pilates.

BOOKING & WAITLIST FAQs

  • You can sign up for classes by visiting your studio page, contacting your specific studio directly, or on the Momence app. We offer online booking options for your convenience.

    If you're new to our studio, we may also offer a trial class or introductory package.

  • We have a 24 hour cancellation policy.

    Please refer to our cancellation policy for detailed information regarding cancellations, rescheduling, and any associated fees.

  • Some studios and classes offer a waitlist. The waitlist allows clients to be automatically enrolled in a class when someone who was signed up cancels. 

    To sign up for the waitlist, you must have an available class credit in your account. If you do not have a credit available, you will need to purchase one to join the waitlist. Once you are added to the waitlist, the class credit will be used on your account.

    • If you are added to the class off the waitlist: You will receive an email confirming your spot in class. 

    • If you are not added to the class: You will receive your credit or monies paid back onto your account. 

    • If you are added to the class off the waitlist but can no longer join: You can remove yourself from the class and receive your credit or monies paid back onto your account. 

      • If you are removing yourself from class more than 24 hours in advance: your refund will happen automatically. 

      • If you remove yourself from class less than 24-hours in advance: Please contact the studio, and we will refund you directly.

  • The waitlist allows clients to be automatically enrolled when someone who was signed up for a class cancels. If a spot becomes available and you are added to the class, you will receive an automated email from us with the subject: “You're in! Confirmation”. This is your confirmation that you have been added to the class and the spot is being held for you.

    Additionally, the front desk can configure text message notifications as well for your convenience. Please see the front desk to be enrolled in text notifications.

    Please note: To join the waitlist, you must have a class credit available in your account.

  • In the event that you were added with less than 24 hours notice before the class start time, you are not obligated to take the class. If you are being added, our studio will contact you to let you know you have been added to the class.

    Spots that open with less than 24 hours notice are given on a first-come, first-serve basis. If you are added to the class but are unable to attend, please contact the studio immediately. 

    We recommend that if you can no longer attend the class that you remove yourself from the waitlist to avoid being charged should a spot become available.

  • If you are added to a class with more than 24 hours notice, the normal 24-hour cancellation policy applies.

  • In the event that your schedule has changed and you can no longer take the class, kindly remove yourself from the waitlist by using the Momence app. This ensures that the next person on the waitlist is added.

GET IN TOUCH.

Have a question that wasn’t answered above? Contact us. If you have questions about a specific studio, please contact them directly.